All policies in place are subject to change as we deem necessary.
We reserve the right to refuse sale to any individual or entity, for any reason.
All animals are described to the best of our abilities on sales post, including any defect (such as a regen tail, etc.) Pictures are taken to represent the structure of the animal. Color of the animal can vary by what device the picture is being viewed on, lighting, and camera being used to take the pictures. We strive to represent our animals as true to life as we can.
Live Arrival Guarantee
The live arrival guarantee only applies if you are present to receive the animal at time of delivery. If you are not able to do this, we can ship to a Fedex hub closest to you. Temperatures should not exceed 90 degrees or fall below 30 at the connecting hub or the arrival destination
Should there be a delivery mishap, you must provide a photo of damaged box and or dead animal. Photos must be sent within 30 minutes of delivery time stamp. If you are not there to receive the package, this voids our live arrival guarantee.
If a package arrives after scheduled arrival time due to an error on UPS’s part causing the animal to arrive deceased, we will seek a refund for shipping cost and return it to the buyer if it is awarded. Acts of nature do not count as error on UPS’s part.
When do we ship animals?
When the temperature is no higher then 90 degrees Fahrenheit and no lower then 30 degrees Fahrenheit at either our end, or yours.
Monday, Tuesday, and sometimes Wednesday. This prevents any carrier delays from holding up an animal at a hub through the weekend. That means if you order on a Tuesday night or a Wednesday, chances are your animal will ship the following week.
We typically don’t ship until we receive confirmation from you that you will be available to receive the animal, so make sure you provide the correct contact information when ordering!
Payment options
Coming soon!
We do not hold animals without full payment!
Wholesale
All animals purchased in a wholesale lot are sold without genetic background information. No information on hets or pos hets will be given. If you have purchased an animal from a third party we recommend you contact the person you purchased that animal from for assistance.